Online Booking FAQs

Classes, court and pitch hire can be booked online for members and non-members.

If you are looking to book a series of bookings for a sports group or organisation, please click here for more information.



Registered members must register first before using the online booking system. You can do this by clicking on 'registered without password'.
You will need your membership number, which is detailed on the reverse of your membership card.
If you have linked members on your membership record, and wish to be able to make bookings for each other, we will need to hold the same email address on your record.

If you are registered with us as pay as you go, you can follow the above steps. If you are not registered with us and would like to book online, you will need to visit us in centre to register your details.

How to make a booking

  • Select 'book activity' or 'book class' (please note swim sessions are listed under class)

  • Select your desired activity or class

  • Select preferred day/time

  • Confirm your chosen activity or class in the basket

  • Click here to read our terms and conditions of facility hire


Click here to read our FAQs on our new bookings website.

I have forgotten my password, how do I log in?
Select forgotten password link on the login page to request a reset link, or give us a call if you're experiencing problems.

I've made a booking but now I can no longer make it, how do I cancel?
Go to 'My Bookings' and select cancel and then select the booking you wish to cancel. We require 24 hours notice to cancel a booking, otherwise the full payment will be due. Highlighted bookings will incur a cancellation charge.

How far in advance can I book?
Members can book up to 7 days in advance. If you hold a staff membership you can book up to 5 days in advance. Non-members can book up to 2 days in advance

What activities can be booked online?
You can book classes, pitches, courts and racquets sports. For all other activities including swimming lessons please call us on 01788 556 281.

I am a member, however it's charging me for my booked activity?
Pitch and court hire for teams sports are chargeable (excluding racquets). If you are booking an individual activity please call us on 01788 556 281.

I have a joint membership how do I book for my partner or children?
In order to book for yourself and your partner/children who you hold your joint membership with, you must share the same email address on both accounts. Once you have registered, on login it will ask you to select who you'd like to book for.

Please note if you share the same address on your records, all communication will be sent to that email address for all memberships.

If you do not get the option to select who you're booking for, please select the forgotten password link and reset passwords for all. Once this has been completed you'll be able to book for all.

Please call us on 01788 556 281 to check the contact details we hold or if you require further support.